Refund policy
At DIAMONDSNEXT, we're here to help with returns and refunds. Please review the eligibility requirements, return instructions and refund timelines below.
1. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be:
- Unworn and unused
- Unwashed
- Undamaged
- Unaltered
- In the same condition as when you received it
- With all original tags and labels attached
- In its original packaging, when applicable
- Accompanied by your order information or other valid proof of purchase
Items that do not meet these requirements may not be eligible for a refund or exchange.
2. HOW TO REQUEST A RETURN
To request a return, contact our team using the details at the end of this policy.
Include your order number, the item(s) and your reason for returning them.
For damaged, defective or incorrect items, include clear photos of the item and issue.
Please do not send any items back before your return request has been reviewed and approved by our customer service team.
After approval, we'll send the return instructions and authorized return address.
Items sent back without contacting us and receiving return authorization may not be accepted or refunded.
3. RETURN SHIPPING COSTS
For returns requested because of size, fit, change of mind, color preference, or other reasons not caused by a defect or error on our part, the customer is responsible for the return shipping costs.
Original shipping charges are generally non-refundable.
If you receive an item that is damaged, defective, or incorrect, please contact us before returning the item. After reviewing the issue, we will provide appropriate instructions and determine the available resolution.
We recommend using a trackable shipping service when returning an item, as DIAMONDSNEXT cannot be responsible for a return package that is lost or damaged while being shipped back to us.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order as soon as it arrives.
If you receive an item that is:
- Damaged
- Defective
- Incorrect
Contact our team as soon as possible using the details at the end of this policy.
Include your order number and clear photos of the item and, when applicable, the packaging.
After reviewing the information, we will determine the appropriate solution, which may include a replacement, exchange, refund, or other appropriate resolution.
Please do not return a damaged, defective, or incorrect item until our customer service team provides return instructions.
5. NON-RETURNABLE ITEMS
Certain items are not eligible for return or exchange for hygiene, safety, or other reasons.
Unless otherwise required by applicable law, the following items are non-returnable:
- Clearance / Final Sale items
- Lingerie and underwear
- Swimwear
- Gift cards, if applicable
Products designated as "Clearance," "Final Sale," or "Non-Returnable" on the product page or collection page are not eligible for return or exchange.
Please review the product description and return eligibility before completing your purchase.
6. SALE ITEMS
Regular sale items may be eligible for return if they are not specifically identified as Clearance, Final Sale, or Non-Returnable and otherwise meet all return requirements.
Clearance and Final Sale items are not eligible for return or exchange, except where required by applicable law.
7. EXCHANGES
If you would like a different size, color, or product, return the original eligible item and place a new order after your return has been approved.
A new order is subject to product availability and the price shown at the time the new order is placed.
8. RETURN INSPECTION
If your item arrived damaged, defective or incorrect, follow the instructions in section 4 before returning it. Once we receive your returned item, our team will inspect it against the return requirements.
Items that have been worn, washed, used, damaged, altered, or returned without the required original tags or packaging may be rejected.
If a return does not meet our return requirements, we may be unable to issue a refund.
9. REFUNDS
Once your return has been received and inspected, we will notify you whether your refund has been approved or rejected.
If your return is approved, the refund will be issued to your original payment method within 10 business days.
Your bank, credit card company or payment provider may need additional time to process and post your refund.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact our customer service team using the contact details at the end of this policy.
10. PARTIAL REFUNDS
In certain circumstances, a partial refund may be considered where permitted by applicable law, including when an item has a minor issue that does not make it defective or unusable and the customer agrees to keep the item.
Any partial refund must be agreed upon with our customer service team before the return is finalized.
11. ORDER CANCELLATIONS
If you need to cancel your order, please contact our customer service team as soon as possible and include your order number. Contact details are listed at the end of this policy.
Cancellation requests are not guaranteed and depend on whether the order has already entered processing, packing, or shipment.
If an order has already been shipped, we may be unable to cancel it. In that case, you may request a return after delivery, provided the item is eligible under this Return & Refund Policy.
12. SHIPPING ADDRESS
Check your shipping information before placing your order.
DIAMONDSNEXT is not responsible for delays or delivery problems caused by an incorrect, incomplete, or outdated shipping address provided by the customer.
Once an order has entered processing or has been shipped, we may not be able to change the shipping address.
If you realize that your shipping information is incorrect, please contact us immediately using the contact details at the end of this policy.
13. LOST OR DELIVERED PACKAGES
If tracking shows your order as delivered but you cannot find it, first check with household members, neighbors, your building's mailroom or management office, and the shipping carrier.
If you still cannot locate the package, contact our customer service team using the contact details at the end of this policy so we can review the available shipping information and determine what assistance may be available.
14. SHIPPING DELAYS
Delivery dates and shipping times are estimates and are not guaranteed.
Delivery may be affected by circumstances outside our control, including carrier delays, severe weather, holidays, customs processing, transportation disruptions, incorrect customer information, or other unforeseen circumstances.
We will make reasonable efforts to assist customers with delivery issues, but we cannot guarantee a specific delivery date.
15. CUSTOMS, DUTIES, AND TAXES
For international orders, customs duties, import taxes, VAT, or other fees may apply depending on the destination country and local regulations.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
DIAMONDSNEXT does not control the amount of customs duties or taxes imposed by the destination country.
16. RETURN ADDRESS
For security and processing purposes, please do not use the address printed on the original package as a return address unless our customer service team specifically instructs you to do so.
After reviewing and approving your return request, we'll provide the authorized return address and return instructions.
Returns sent to an unauthorized address may be delayed or may not be accepted.
17. EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL
If your order is shipped to a country within the European Union, you may have additional rights under applicable consumer protection laws, including a 14-day right of withdrawal for eligible purchases.
These statutory rights apply in addition to our voluntary 30-day return policy where applicable.
Where the right of withdrawal applies, the customer may be entitled to cancel or return an eligible order within the applicable legal period without providing a reason, subject to applicable law and any lawful exceptions.
Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded.
18. CHANGES TO THIS RETURN POLICY
DIAMONDSNEXT may update or modify this Return & Refund Policy from time to time.
Any changes will be posted on this page with the updated policy. The policy in effect at the time of your purchase will generally apply, subject to any rights required by applicable law.
19. CONTACT US
For questions about returns, exchanges, refunds, damaged items or this policy, contact our team:
DIAMONDSNEXT
E-Mail: support@diamondsnext.com
WhatsApp: +1 (925) 243-7407